Live Bold. Shop Smart. Feel Good.

At Online Retail Connect, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, place an order, subscribe to our newsletter, or contact our support team. By using our website, you agree to the practices described in this policy.

We collect the information you voluntarily provide, including your name, email address, phone number, shipping address, and any details submitted through contact forms or customer support requests. Because Online Retail Connect operates exclusively with Cash on Delivery (COD), we do not collect, process, or store your credit card, debit card, banking, or digital wallet payment information. We may also collect technical information such as browser type, device information, IP address, and website usage data to improve our services.

All purchases on Online Retail Connect are completed using Cash on Delivery. Payment is collected only when your order is delivered successfully. We never ask customers to submit online payment details through our website, making your shopping experience simple and secure.

Your information is used to verify orders, coordinate deliveries, provide customer support, communicate order updates, improve website functionality, prevent fraudulent activities, respond to inquiries, and send newsletters or promotional offers only when you have provided your consent.

We use cookies and similar technologies to remember your preferences, improve website performance, analyze visitor behavior, and enhance your overall shopping experience. These technologies do not collect online payment information because our website does not support online payments.

We implement appropriate administrative, technical, and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction. Customer data is stored on secure systems with restricted access and protected using industry-standard security practices.

We never sell, rent, or trade your personal information. Information may only be shared with trusted delivery partners, logistics providers, technology vendors, or legal authorities when necessary for order fulfillment, customer support, fraud prevention, or compliance with applicable laws.

To complete your order, we may provide our delivery partners with your name, delivery address, phone number, and order details solely for delivery purposes. These partners are expected to maintain the confidentiality and security of your information.

We retain your personal information only for as long as necessary to process orders, provide customer support, comply with legal obligations, resolve disputes, and maintain business records. Information that is no longer required is securely deleted or anonymized where appropriate.

Depending on applicable laws, you may request access to your personal information, request corrections, inquire about how your data is processed, or request deletion of eligible information. We will respond to valid requests within a reasonable timeframe.

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates become effective immediately after they are published on this website. Continued use of our website constitutes acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our Privacy Team at privacy@onlineretailconnect.com or call +1 860-964-6329.

By accessing, browsing, or using Online Retail Connect, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services immediately.

By placing an order, you confirm that the information you provide is accurate, complete, and up to date. Online Retail Connect reserves the right to refuse or cancel any order submitted with false, misleading, or incomplete information.

We make every effort to display accurate product descriptions, specifications, images, pricing, and availability. However, errors may occasionally occur. We reserve the right to correct inaccuracies, update information, modify products, or discontinue items without prior notice.

Product prices are subject to change without prior notice. If a pricing or product information error is discovered after an order has been placed, Online Retail Connect reserves the right to cancel or refuse the affected order and notify the customer accordingly.

Online Retail Connect exclusively accepts Cash on Delivery (COD) as its payment method. Payment must be made directly to the authorized delivery representative at the time of delivery. We do not accept online payments, credit cards, debit cards, bank transfers, or digital wallets through our website.

All orders are subject to verification, stock availability, and acceptance. We reserve the right to cancel, refuse, or limit any order due to product unavailability, pricing errors, suspected fraudulent activity, operational issues, or unsuccessful order verification. Customers may request cancellation before an order has been dispatched.

Delivery estimates are provided for convenience only and are not guaranteed. Delivery may be delayed due to courier operations, weather conditions, public holidays, remote service areas, or other circumstances beyond our reasonable control. Online Retail Connect is not responsible for delays caused by third-party delivery providers.

Customers are responsible for providing accurate delivery details, ensuring someone is available to receive the order, inspecting the package upon delivery where permitted, and completing the required Cash on Delivery payment before accepting the shipment.

Returns and refunds are governed by our Return & Refund Policy. Eligible returns must comply with the conditions outlined in that policy. Refunds or replacements are processed only after the returned product has been inspected and approved.

Users must not misuse the website, submit fraudulent orders, attempt unauthorized access, distribute malicious software, interfere with website functionality, or engage in any unlawful activity that could harm Online Retail Connect, its customers, or its partners.

All website content, including text, graphics, images, logos, icons, layouts, and other materials, is the property of Online Retail Connect or its licensors and is protected under applicable intellectual property laws. Unauthorized copying, reproduction, or commercial use is strictly prohibited.

Our website and services are provided on an "as available" and "as is" basis. While we strive to maintain uninterrupted service and accurate information, we make no guarantees regarding continuous availability, accuracy, or freedom from technical errors.

To the maximum extent permitted by law, Online Retail Connect shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services. Our total liability shall not exceed the purchase price of the product giving rise to the claim.

Online Retail Connect reserves the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on this website. Continued use of the website after updates constitutes acceptance of the revised terms.

For questions regarding these Terms & Conditions, please contact our customer support team at support@onlineretailconnect.com or call +1 860-964-6329.

Products may be returned within 14 days from the date of delivery. Items must be unused, undamaged, and returned in their original packaging with all accessories, manuals, warranty cards, tags, and promotional items included. Products showing signs of misuse, wear, alteration, or accidental damage may not qualify for a return.

Online Retail Connect operates exclusively with Cash on Delivery (COD). Since no online payment is collected, approved refunds for eligible returns are processed through the refund method communicated by our customer support team after successful inspection of the returned product.

Certain products cannot be returned, including perishable goods, opened food and beverage items, used personal care products, customized or personalized products, gift cards, digital downloads, software licenses, memberships, and products specifically marked as non-returnable.

To begin a return, contact our customer support team with your order number, reason for return, and supporting photographs if applicable. Once approved, you'll receive return instructions and a Return Authorization (RA) before shipping the item back.

Every returned product is carefully inspected upon arrival. Refunds or replacements are approved only after confirming that the item satisfies our return eligibility requirements. Items that do not meet these conditions may be returned to the customer without a refund.

Once your return has been received and approved, refunds are generally processed within 5–7 business days. Processing time may vary depending on verification requirements and the selected refund method for Cash on Delivery orders.

If an eligible product arrives damaged, defective, or incorrect, we may offer a replacement whenever stock is available. If a replacement cannot be provided, an eligible refund will be processed after product verification.

If you receive a damaged, defective, incomplete, or incorrect item, please notify us within 48 hours of delivery. Include clear photographs of the product, packaging, and shipping label so our team can investigate and resolve your request promptly.

After your return request is approved, we will provide detailed return instructions. Depending on the nature of the return, Online Retail Connect may arrange return pickup or request that the product be shipped following the provided guidelines.

Orders may be cancelled before they are dispatched by contacting our customer support team. Once an order has been shipped or is out for delivery, cancellation may not be possible, and the standard Return & Refund Policy will apply.

Online Retail Connect reserves the right to modify this Return & Refund Policy at any time. Updated versions become effective immediately upon publication on our website and apply to future purchases unless otherwise required by applicable law.

For return requests, refund inquiries, or replacement assistance, please contact our support team at returns@onlineretailconnect.com or call +1 860-964-6329.